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Do It Online

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel doctor appointments online

  • renew or order repeat prescriptions online

  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

  • you can also apply for access to your coded medical record

** Following recent concerns about data security, Royal Crescent Surgery, in common with other Cheltenham GP surgeries, have taken the decision to revoke full online clinical record access to all patients.

This decision has not been taken lightly, however, until the practice can be confident that these issues have been addressed we feel it necessary, for the protection of your data, to offer patient access to online coded records only.

We apologise for any inconvenience this may cause.  If you would like to discuss this matter further, please contact our Practice Manager at the surgery**

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time.

More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

It's easy! 

Next time you visit the surgery, bring with you a some photo ID (your passport or a photographic driving licence) and something with your address on like a bank statement but not a gas or electric bill.

If you don’t have these, please talk to us and we will help you sign-up

Download the SystmOnline app for your smartphone or tablet from the Apple App Store or Google Play

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