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Friends and Family Test Results

Friends and Family Test results for October 2018

In October, 36 people were ‘extremely likely’ to recommend the surgery with 6 likely, one neutral, one unlikely and 6 “extremely unlikely” to recommend us.

Comments included:

"The whole team at the surgery are helpful and caring. They listen and do their best to get the right help for you."

"Brilliantly helpful."

"Very helpful, efficient & friendly"

"The reception staff friendly and helpful. The doctor listened, gave a satisfactory consultation, did not make me feel I was wasting time."

"Dr Cogger takes her time and listens to my concerns."

"Nurse didn't show up. Had to go to hospital, wait 90 minutes and pay 4 to park."

"Hard to get an appointment with the Dr of my choice and always have to wait sometimes up to a week for appointment."

"Have to wait weeks for an appointment. Waited over an hour in waiting room for my appointment! Not clear what results I need to ask for and what tests have been taken."

"Everyone is helpful. Don't have to wait long, efficient staff."

"Because I'm fed up with every time I make an appointment lately it gets cancelled and rearranged which means my B12 injections are always late."

The doctors have reviewed the patient feedback for October and thank everyone for their mostly positive comments. They said there will soon be more doctor appointments available as they were creating extra "winter pressures" appointments.

They acknowledged that many of the negative comments concerned disruption to appointments due to an unprecedented period of staff sickness. Unfortunately, the NHS is now so stretched that there is no spare capacity to provide instant cover when clinical staff fall ill. 



 
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